Hyaline is a member of the Australian Financial Complaints Authority (AFCA).

The Australian Financial Complaints Authority service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with AFCA Members operating in the Credit marketplace.

Complaints should be referred to Hyaline’s Complaints Contact Person, Tony Roberts.  His contact details are as follows:

Hyaline’s Deputy Complaints Contact Person is Mark Pallot.  His contact details are as follows:

Additional Services

• Ombudsman
  www.afca.org.au