Hyaline is a member of the Australian Financial Complaints Authority (AFCA).

The Australian Financial Complaints Authority service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with AFCA Members operating in the Credit marketplace.

Complaints should be referred to Hyaline’s Complaints Contact Person, Tony Roberts.  His contact details are as follows:

Direct: (03) 8648 4402
Mobile: 0411 688 876
Email: troberts@hyaline.com.au

Hyaline’s Deputy Complaints Contact Person is Mark Pallot.  His contact details are as follows:

Direct: (03) 8648 4403
Mobile: 0402 951 112
Email: mpallot@hyaline.com.au

Additional Services

  • Ombudsman
    www.afca.org.au