COMPLAINT RESOLUTION

Hyaline is a member of the Credit Ombudsman Service Limited (COSL).

The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.

Complaints should be referred to Hyaline’s Complaints Contact Person, Tony Roberts.  His contact details are as follows:

Hyaline’s Deputy Complaints Contact Person is Mark Pallot.  His contact details are as follows:

Useful links

Credit Ombudsman Service Limited
Mortgage & Finance Association of Australia
Finance Brokers Association of Australia